What the buyer needs
AI summaryDenver Water requests proposals for an IT service management and strategic portfolio management solution to consolidate workflows, intake, planning, and reporting onto the ServiceNow platform. The contractor will provide a single entry point for requests and project demands, replace roughly ten critical workflow families to eliminate reliance on Adobe Workfront, execute required integrations, transfer approved data with reconciliation and rollback controls, and train internal administrators to support the system. The proposed solution must meet technical requirements including AI-driven incident management, telephony integration, and digital end-user experience monitoring with IL4 certification and NSC IL5 preauthorization. Only onshore vendors operating within the United States are eligible to perform this offsite work under a one-year contract term. Vendors must submit clarification requests by November 16, 2026, at 2:00 P.M. Mountain Time. Proposals are due by December 3, 2026, at 2:00 P.M. Mountain Time and can be submitted digitally via email or online.
Scope of work
- Deliver minimum viable ITSM, SPM, and CMDB capabilities using out-of-the-box patterns
- Provide one ServiceNow entry point for in-scope cases, requests, and project demands
- Replace approximately ten critical workflow families without relying on Adobe Workfront after acceptance
- Implement essential identity, financial, security-logging, reporting, and data integrations
- Transfer approved Adobe Workfront data with reconciliation and rollback controls
- Provide custom development and integration services for two complex integrations
- Provide architecture documentation and knowledge transfer to enable Denver Water administrators to operate the solution
- Provide three weeks of post-deployment hypercare support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Experience and Expertise | Not specified |
| Ability to meet work requirements | Not specified |
| Proposed pricing | Not specified |
| Exceptions to Exhibit A: Sample Agreement | Not specified |
Minimum qualifications
- Certified Consulting and Implementation partner with ServiceNow at a minimum Premier level
- Minimum of three enterprise-scale ServiceNow ITSM and SPM implementations on Zurich, Australia, or Brazil releases
- Minimum of three legacy workflow system migration projects to ServiceNow ITSM and SPM
- Proposed project team must have product line achievements in SPM and CSM
- Module-specific experience configuring and implementing ITSM, PPM, and CMDB modules for organizations of similar size and complexity
- Demonstrated organizational capacity and staffing resources to support project schedule and scale resources
- Must assign a ServiceNow Certified Technical Architect
- Must assign a dedicated Project Manager experienced in leading multiple comparable ServiceNow implementation projects
Documents to include with your response
- Exhibit B: Proposal Template response
- Original Proposal file marked ORIGINAL
- Redacted Proposal file marked REDACTED ORIGINAL if designating confidential information
- Marked modifications or exceptions to Exhibit A: Sample Agreement with Track Changes enabled
How to submit
- Method
- Instructions
- Proposals must be emailed to the Procurement contact listed on the cover page using the Exhibit B Proposal Template format. Submit one file marked ORIGINAL and, if applicable, one separate file marked REDACTED ORIGINAL.