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OpenSolicitation 27-002

IT Network Maintenance and Support Services for Sanford Housing Authority

Buyer
Sanford Housing Authority
Place of performance
Sanford, NC (Agency facilities and offsite/remote)
Submission deadline
Dec 2, 2026

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What the buyer needs

AI summary

The Sanford Housing Authority requires offsite IT network maintenance and support services under a three-year contract. The selected contractor must perform network system monitoring, IT systems administration and maintenance, cybersecurity and disaster recovery planning, new equipment deployment, vendor support ticket management, hands-on troubleshooting, and hardware inventory management. Only United States organizations are eligible to bid. Interested vendors must submit all inquiries no later than November 20, 2026.

Scope of work

  • Network system monitoring during business hours with automated alerting
  • IT systems administration and maintenance including hardware setup and troubleshooting
  • Security protection, access control, disaster preparation, and backup systems
  • Setup and deployment of new hardware and peripherals to end users
  • Support ticket management and vendor coordination
  • Hands-on assistance and troubleshooting for PCs, telephone systems, and IT assets
  • Current hardware and software inventory management
  • Staff training and out-of-scope emergency or special project support

How proposals are evaluated

CriterionWeight / scoring
Objective Factor (Pricing / Cost)Not specified
Subjective Factors (including Capacity and Qualifications, Past Performance)Not specified

Minimum qualifications

  • Must not be debarred, suspended, or excluded on SAM.gov or HUD Limited Denial of Participation list
  • Compliance with North Carolina E-Verify (N.C.G.S. 143-133.3)
  • Compliance with Iran Divestment Act and no boycott of Israel certifications
  • Must maintain all business licenses necessary to conduct business in the City of Sanford and North Carolina
  • Personnel must possess required IT qualifications and certifications
  • Active registration in the System for Award Management (SAM.gov)

Documents to include with your response

  • Attachment A: Form of Proposal
  • Attachment B: form HUD-5369-C, Certifications and Representations of Offerors
  • Attachment C: Profile of Firm Form
  • Attachment D: Section 3 Explanation, Clause Compliance Commitment, and Participation Election
  • Attachment H: Non-Collusive Affidavit
  • Attachment H-1: North Carolina E-Verify Affidavit
  • Attachment H-2: form HUD-50070, Certification for a Drug-Free Workplace
  • Attachment H-4: form HUD-2992, Certification Regarding Debarment and Suspension
  • Attachment H-5: form HUD-92010, Equal Employment Opportunity Certification
  • Attachment I: Fee Sheet

How to submit

Method
Electronic via the eProcurement Marketplace
Instructions
Upload tabbed proposal submittal under Tab 1 through Tab 10; Fee Sheet (Attachment I) must be uploaded as a separate file
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