What the buyer needs
AI summaryThe City of Beverly Hills seeks a contractor to provide comprehensive parking citation and permit management systems. The requested scope includes a citation management system with real-time California integration, registered owner lookups, delinquent collections, notice mailing, citation issuance devices, interactive voice response, and customer portals. The contractor must also deliver a permit management system supporting virtual and physical permit fulfillment, call center services, fleet account tracking, and electronic invoicing. Eligible vendors must be onshore within the United States to perform the work offsite. The contract term is for one year, and candidates must submit all questions no later than November 30, 2026. Proposals can be submitted digitally via email or online, with pricing requested on a monthly or less frequent detailed invoicing schedule.
Scope of work
- Citation Management System (CMS) supporting real-time data transfer and violation image processing
- Permit Management System (PMS) supporting Permit by Plate and physical permit credentials
- Online customer portal for citation management, payments, permit applications, and exemptions
- Real-time integration with Beverly Hills Police Department handheld enforcement devices and LPR technology
- Payment processing gateway and merchant of record services
- Notice mailing, mail-in payment processing, and IVR system functionality
- Customer call and support center operations
- Comprehensive reporting package, system hosting, maintenance, and security
Minimum qualifications
- Onshore operations located within the USA only
- Must obtain and maintain all necessary licenses, permits, and certificates required by law, including a business license
Documents to include with your response
- Technical Proposal PDF
- Separate Pricing Workbook in Excel format
- Proof of insurance certificates
How to submit
- Method
- Electronic via PlanetBids, email, or online portal
- Instructions
- Proposal PDF must be submitted without pricing; pricing must be submitted as a separate Excel file
