What the buyer needs
AI summaryThe Municipality of Anchorage requests proposals for billing software for the Anchorage Water & Wastewater Utility. The software must support rate change projections, batch bill processing, consumption-only billing, meter exchange proration, automated adjustment calculations, digital payment arrangements, and SAP financial data integration. Only onshore United States vendors are eligible to bid, and work will be performed offsite for a one-year contract period. Vendors must submit questions by 12:00 PM local time on November 19, 2026, and submit fixed-price proposals via BidExpress or sealed envelope by 12:00 PM local time on December 10, 2026. The Municipality will evaluate proposals on a 100-point scale covering functional capability, technical capability, cost, company background, implementation approach, software maintenance, references, and veterans preference. Up to three shortlisted firms will advance to live system demonstrations and interviews before final selection.
Scope of work
- Customer Information System (CIS) billing software licensing or subscription services
- Implementation and project management services
- System integration and data migration
- Testing, training, and organizational change management
- Development and post-go-live stabilization support
- Ongoing software maintenance, hosting, and support services
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Company Background & Experience | 0-10 points |
| Implementation Approach | 0-10 points |
| Software Maintenance & Support | 0-10 points |
| Functional Capability | 0-20 points |
| Technical Capability | 0-20 points |
| References | 0-10 points |
| Cost | 0-15 points |
| Veterans Preference | 5 points |
Minimum qualifications
- Demonstrated utility industry experience and a proven delivery methodology
- Minimum of five references
- Onshore (USA Only)
Documents to include with your response
- Title Page
- Table of Contents
- Signed Letter of Transmittal (maximum 2 pages)
- Functional Requirements Worksheet (Proposal Worksheet A)
- Technical Requirements Worksheet (Proposal Worksheet B)
- Interface Experience Worksheet (Proposal Worksheet C)
- Pricing Worksheet (Proposal Worksheet D)
- Sample Training Course List (Attachment 9)
- Example Service Level Agreement (Attachment 12)
- Staffing Worksheets
How to submit
- Method
- Electronic via BidExpress or sealed envelope
- Instructions
- Submit electronically through BidExpress or by sealed envelope with one signed original (single-sided, unbound) and a flash drive containing a PDF copy to 632 W. Sixth Avenue, Suite 520. Maximum 125 pages.