What the buyer needs
AI summaryThe Town of Bridgewater, Virginia, seeks proposals from qualified firms for managed information technology and security services, covering routine and emergency IT support. The scope includes network security, 24/7 monitoring, backup and recovery, remote access, and Microsoft 365 administration for approximately 58 users, 53 workstations, police systems, and specialized audio-visual and security equipment. Eligible firms must be US organizations and provide a Virginia State Corporation Commission identification number or an exemption statement as a condition of award. Offerors must submit proposals by email to [email protected] no later than 2:00 pm EST on November 30, 2026, following a Zoom Q&A session on November 20, 2026, at 9:00 am EST. The Town will evaluate proposals based on service capabilities, references, and non-binding pricing before conducting informal interviews to obtain binding prices. The awarded contract will have a three-year term, subject to Town Council appropriation.
Scope of work
- Network security including firewall management, 24/7 endpoint protection, and MFA
- Offsite backup and recovery of servers, email, files, and calendars
- Secure remote access for Town staff and Vendor support personnel
- Microsoft 365 email, calendar, and contacts administration and license management
- Help desk, troubleshooting, and after-hours response to critical outages
- Proactive monitoring, maintenance, network documentation, and SCADA contractor coordination
- Security incident response, containment, recovery, and periodic IT planning
- As-needed equipment procurement and projects such as fiber optic cabling
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Ability to provide services listed in § 2 | Not specified |
| Service levels, CJIS compliance, Town control, and transition | Not specified |
| Price (non-binding in proposal, binding in interviews) | Not specified |
| Governmental or commercial references | Not specified |
Minimum qualifications
- Compliance with FBI CJIS Security Policy for personnel accessing criminal justice information
- Authorized to transact business in Virginia with State Corporation Commission ID
- Not currently debarred by the Commonwealth of Virginia
- Not listed among governmentwide exclusions in federal System for Award Management
- Governmental or commercial references speaking to expertise, timeliness, reasonableness, and diligence
Documents to include with your response
- Identification of § 2 services the Offeror can provide
- Proposal addressing service levels, CJIS compliance, Town control, and transition
- Non-binding pricing including per-user, per-device, and as-needed rates
- Governmental or commercial references
- Virginia State Corporation Commission identification number or exemption statement
How to submit
- Method
- Instructions
- Proposals must be submitted by email to [email protected]. Proposals should be brief.