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OpenSolicitation BD-27-TRC-1107-1107T-TCIT-135369

Foundation ITIL Version 5 Certification Training Services for IT Personnel

Buyer
The Trial Court of Massachusetts, Office of Court Management
Place of performance
Boston, MA (in-person at Trial Court meeting room) or virtual/alternative approved location
Submission deadline
Dec 3, 2026

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What the buyer needs

AI summary

The government authority in Boston, MA seeks a vendor to provide ITIL certification training services. The selected vendor will deliver training that strengthens IT personnel's understanding and practical application of digital product and service management, preparing them to obtain Foundation ITIL (Version 5) certification. Only onshore organizations based in the United States are eligible to bid, and the vendor will perform the work offsite. Interested applicants must submit all questions no later than November 18, 2026, and the buyer is currently looking for proposals.

Scope of work

  • Full ITIL Foundation (Version 5) training for new certification seekers
  • Expedited Foundation Bridge training for eligible ITIL 4 holders
  • Verification of Bridge eligibility for each participant before enrollment
  • Authorized English-language PeopleCert courseware, reference materials, and practice assessments
  • Learner support through exam and retake completion
  • Certification examinations, proctoring fees, and at least one retake per participant
  • Assistance with registration, technical readiness, scheduling, and post-attempt review
  • Completion summary and participant feedback after each training session

How proposals are evaluated

CriterionWeight / scoring
Training approach and scope responsiveness35%
Qualifications and relevant experience20%
Schedule and service flexibility15%
Total evaluated cost30%

Minimum qualifications

  • Hold a current award under OSD statewide contract PRF76 Category 3: Professional Development Services
  • Ability to provide both Foundation and Foundation Bridge training and examinations, including one retake
  • Identify PeopleCert accredited training organization and provide evidence of accreditation
  • Identify authorized source of courseware and examination vouchers
  • Provide qualified instructors and learner-support personnel with demonstrated ITIL certification training experience
  • Proposed schedule must allow initial session completion, exams, and retakes by June 30, 2027
  • Minimum of three references for comparable ITIL or certification-training engagements within past five years

Documents to include with your response

  • Transmittal Letter
  • Technical Proposal
  • Pricing Proposal
  • Vendor Acceptance Form
  • Certification of non-Collusion form
  • No-Contact Policy form
  • Prompt Pay Discount Form (or approved PRF76 PPD form)

How to submit

Method
Electronic via COMMBUYS
Instructions
Upload four separate PDF files (Transmittal Letter, Technical Proposal, Pricing Proposal, Mandatory Documents) using the COMMBUYS quote submission function; enter $0 and select 'no charge' in item pricing.
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