What the buyer needs
AI summaryThe Washington State Department of Transportation seeks a vendor to provide ticketing and reservation modernization services for a three-year contract term. The scope covers a ticketing and point-of-sale system, an online ticket store, vehicle and passenger reservations, multi-channel sales, payment processing with PCI compliance, vessel and disruption management, and CRM integration. Only onshore US organizations registered in WEBS may be awarded a contract, and work will be performed offsite. WSDOT will host a pre-bid meeting on November 18, 2026, accept questions until November 30, 2026, and require emailed bid submittals under 30MB containing completed Exhibits A-1, A-2, B, and C. WSDOT will first verify minimum performance requirements before scoring responsive bids on cost and non-cost factors. The lowest total evaluation price receives 100 percent of allotted cost points, while non-cost points are awarded for capabilities exceeding minimum specifications.
Scope of work
- Replace online ticketing, vehicle reservation, and associated back-office systems
- Consolidated Ticketing and Reservations Solution for reservation and non-reservation routes
- Support online, mobile web, phone, agent-assisted, and staff handheld channels
- Serve as system of record for fares, products, customer accounts, entitlements, and reservations
- Integrate with WSF's new customer relationship management (CRM) platform
- Integrate with the point-of-sale solution and other state systems
- Enable WSF to exit operation of its Cardholder Data Environment
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Required Bid Submittals | Pass/Fail |
| Performance Specifications (Exhibit D – Contract) | Pass/Fail |
| Cost Factors: Bid Pricing Evaluation (Exhibit C – Bid Price) | 15% |
| Non-Cost Factors (Exhibit B – Scored Non-Cost Factors) | 70% |
| Responsible Bidder Determination | Pass/Fail |
| Demonstration/Interview | 15% |
Minimum qualifications
- Must be registered in Washington's Electronic Business Solution (WEBS)
- Must be determined a responsible bidder per RCW 39.26.160(2)
- Three (3) mandatory Client Reference Evaluations submitted directly by references
- Meet mandatory minimum specifications and performance requirements in Exhibit D – Contract
- No willful labor law violations (RCW 49.46, 49.48, or 49.52) within preceding three years
Documents to include with your response
- Exhibit A-1 – Bidder’s Certification
- Exhibit A-2 – Client References (submitted directly by three references)
- Exhibit B – Scored Non-Cost Factors
- Exhibit C – Bid Price
- Exhibit D-1 – Bidder’s Contract Issues List (if applicable)
- Exhibit E – Bidder’s Subcontractor Inclusion Plan (if applicable)
How to submit
- Method
- Electronic via email
- Instructions
- Email Required Bid Submittals to [email protected] and the Procurement Coordinator; maximum 30MB total, no zipped files, in MS Word, MS Excel, or Adobe PDF.