What the buyer needs
AI summaryThe Health and Human Services Commission seeks Respondents to provide Eligibility Support Services. These services will support HHSC’s current eligibility system, offering individuals access to services through various channels. The proposal must include an executive summary, project work plan, staffing plan, business operations plan, transition plan, and training plan. Cost information must be submitted separately as Exhibit F, Cost Proposal.
Scope of work
- Call Center Services (NIGP 915-20)
- Mailing, Postage and Shipping Services, Electronic (NIGP 915-57)
- Mailing Services: Addressing, Collating, Packaging, Sorting and Delivery (NIGP 915-58)
- Data Preparation and Processing Services, Including Bates Coding (NIGP 920-22)
- Project Work Plan, Staffing Plan, and Business Operations Plan
- Transition Plan and Training Plan
- Disaster Recovery, Business Continuity, and Risk Management Plans
- Communication, Coordination, and Quality Management Plans
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Qualifications and Experience | 20% |
| Cost | 30% |
| Oral Presentation: Staffing Levels | 4 points |
| Oral Presentation: Quality Management | 3 points |
| Oral Presentation: Maintaining Service Levels | 5 points |
Minimum qualifications
- In business for a minimum of five (5) years, or principals/owners with ownership/executive management experience
- Five (5) years of relevant experience in Eligibility Support Services
- Financially solvent and adequately capitalized
Documents to include with your response
- Narrative Proposal (including Executive Summary)
- Exhibit A, HHS Solicitation Affirmations v. 2.10
- Exhibit F, Cost Proposal
- Exhibit M, Certification Regarding Lobbying
- Exhibit N, Assurances Non-Construction Programs
- Exhibit O, Federal Funding Accountability and Transparency Act (FFATA) Certification
- Exhibit Q, VetHUB Subcontracting Plan
- Exhibit R, Breach Disclosure History
- Public Information Act Copy of Solicitation Response
- Financial Statements, SEC Form 10K, D&B Report, and Accounting Policy Manual
How to submit
- Method
- Two USB drives or electronic via HHS Online Bid Room
- Instructions
- Narrative proposal max 300 pages, 8.5x11, 1-inch margins, 12pt font. Submit searchable PDFs, Excel Cost Proposal with active formulas, Public Information Act Copy, and Subcontracting Plan.