City Solicitation for Unified Communications and Telephone Solution

The City is soliciting proposals for a modern, secure, and supportable unified communications and telephone solution. This system will replace the existing on-premise Mitel MiVoice Connect environment. The goal is to reduce reliance on legacy hardware, simplify administration, and enhance resiliency. The new platform should support voice, softphone/mobile communications, contact center, and special-purpose telephony integrations. The City aims to improve the end-user experience and minimize ongoing IT support requirements. Proposed solutions can be cloud-hosted UCaaS, hybrid, or other architectures that meet functional and security needs.