What the buyer needs
AI summaryThe Town of Wendell, North Carolina, seeks proposals for a Citizen Request Management System. The system will support the complete lifecycle of resident requests. Proposals are due by December 3, 2026. All questions must be submitted in writing by November 20, 2026. Evaluation criteria include functional requirements, user experience, and overall cost. Proposals must meet all specified requirements.
Scope of work
- Provide, implement, configure, and support an organization-wide Citizen Request Management System (CRM)
- Mobile-friendly web interface and mobile application for residents to submit and track requests
- Role-appropriate dashboards and reporting tools for supervisors, Department Heads, and Town Manager's Office
- Integration with Esri/ArcGIS services and interoperability with iMAPS and Bluebeam
- Project management, implementation plan, and User Acceptance Testing (UAT)
- Training for system administrators, Department Heads, supervisors, staff users, and Town Manager's Office
- Ongoing maintenance and support for the proposed system
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Functional requirements and workflow fit | 15 |
| Citizen and staff user experience | 10 |
| Overall Cost | 25 |
Minimum qualifications
- Provide three (3) Governmental Agency or Private Company references from the past five (5) years
- Designate a qualified Project Manager as the primary implementation contact
- Identify proposed project team and relevant municipal implementation experience
- Identify independent security attestations such as SOC 2 Type II
Documents to include with your response
- Qualification and Experience section with resumes of assigned personnel
- Completed Appendix C – Functional Requirements Matrix
- Completed Cost Proposal & RFP Execution - Section 4
- Vendor Responses Required in Section 3 - Scope of Services - XII. Integration and Data
- Three (3) references (Section 5)
- Vendor's Representative name, address, and telephone number
How to submit
- Method
- Electronic via the NC eVP website
- Instructions
- Electronic responses ONLY through the North Carolina Electronic Vendor Portal (eVP) at https://evp.nc.gov/solicitations. Submit one (1) electronic version clearly marked with company name, RFP number, and RFP title.