County of San Mateo ServiceNow Maintenance Services

The County of San Mateo seeks quotations for ServiceNow maintenance services to support a custom-built portal used for various unit requests. The contractor will provide upkeep, maintenance, and necessary enhancements to the application. Enhancements may include Docusign integration, workflow adjustments, PDF generation changes, and new dashboards. General administrative tasks such as user roles, group management, and data updates are also included. The contractor must have at least two years of experience providing ongoing ServiceNow maintenance for a customized platform, preferably for a law enforcement agency. Costs should be billed at a flat hourly rate. Award is expected to be made to the lowest responsive bidder that conforms to specifications. Quotations and a completed Pricing Bid Table are required.