About this opportunity
AI summaryAlameda County seeks proposals from US organizations for youth telephone services across its juvenile facilities in San Leandro, California. The selected contractor will supply, install, configure, activate, and support telephone systems across existing facilities for a three-year period, maintaining 15 operational phones while removing 36 in-unit devices without performing structural modifications. Prospective bidders must email site security clearance forms by October 1, 2026, to attend the mandatory pre-bid meeting and site visit on October 16, 2026. Written questions must be submitted through the procurement portal by October 19, 2026, and full proposals must be uploaded by 2:00 p.m. on November 12, 2026. A County Selection Committee will evaluate qualifying proposals using a zero-to-five-point scoring scale across established criteria, with the evaluation potentially including a shortlist phase, interviews, and reference checks.
Buyer and opportunity details
- Client
- COUNTY OF ALAMEDA
- Solicitation No.
- 902759
Scope of work
- Provide youth telephone services using state-of-the-art technology and equipment
- Install physical plant requirements using existing penetration holes, fasteners, and cable trays without drilling or structural modifications
- Develop and maintain required interfaces and network connections on a dedicated contractor network
- Import current youth database and generate Personal Identification Numbers for each youth
- Provide a WCAG 2.1 AA compliant web-based platform with unlimited County staff logins
- Plan, finance, and implement integration and testing without impacting existing operations
- Deliver telephone features including automated operator, California Relay Services, international calling, speed dialing, and intake area phones
- Maintain a comprehensive backup, redundancy, and disaster recovery plan
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Initial Evaluation (Completeness of Response and Debarment and Suspension) | Pass/Fail |
| Mandatory Site Visit Attendance | Pass/Fail |
| Cost | 20 Points |
| Technical Criteria | 25 Points |
| References | Not specified |
| Local and small, local and emerging, or local preference points | 50 points |
Minimum qualifications
- Must be regularly and continuously engaged in the business of providing telephone services
- Must have at least three (3) years of experience providing such services
- Must possess all permits, licenses, and professional credentials required to perform the services
- Employees and subcontractors entering facilities must pass ACPD security and background checks
- Must maintain qualified, trained, and certified staff dedicated to service performance
Documents to include with your response
- Exhibit A – Bid Response Packet
- Exhibit A – Bidder Acceptance
- Exhibit A – Debarment and Suspension Certification
- Exhibit A – Small Local Emerging Business (SLEB) Information Sheet
- Separate County-provided Excel Bid Form
- Description of Proposed Services
- Backup or redundancy plan and disaster recovery plan
- List of 3 references
- Exhibit E – Juvenile Facilities Visitor Request Form
Key dates
- Request Issued
- September 17, 2026
- Alameda County Vendor Outreach
- Wednesday, September 23, 2026 10:30 a.m. – 11:30 a.m.
- Site Security Clearance Forms Due
- October 1, 2026, by 5:00 p.m.
- Mandatory Site Visit/Bidders Conference
- October 16, 2026 @ 10:30 AM
- Written Questions Due
- October 19, 2026, by 5:00 p.m.
- List of Attendees
- October 20, 2026
- Questions & Answers Issued
- October 30, 2026
- Addendum Issued
- October 30, 2026
- Response Due
- November 12, 2026, by 2:00 p.m.
- Evaluation Period
- November 12, 2026 – December 22, 2026
How to submit
- Method
- Electronic via portal
- Instructions
- Submitted through the County of Alameda Procurement Portal as PDF attachments, with the cost proposal submitted on the County-provided Excel Bid Form.
Contract details
- Term
- Three (3) years with the option to renew for two (2) years
- Set-aside / preference
- Small Local Emerging Business (SLEB) participation requirement requiring non-SLEBs to subcontract at least 20% of the total estimated bid amount with a SLEB
- Place of performance
- Alameda County Juvenile Hall (2500 Fairmont Drive) and Camp Wilmont Sweeney (2600 Fairmont Drive), San Leandro, CA 94578
- Insurance and bonding
- Coverage required: Workers' Compensation as required by California; General Liability, Auto, and Cyber/Security and Privacy Liability; County named as additional insured; insurer A.M. Best rating of A: VII or better; 5-year extended reporting for claims-made policies.