Cloud-Based Queuing and Appointment Booking System

The buyer requires a vendor to provide a cloud-based queuing and appointment booking system platform. The requested scope includes appointment booking, resource scheduling, customer check-in, queue orchestration, digital signage, SMS notifications, mobile queue visibility, real-time dashboards, and operational reporting. The system must support an unlimited number of user accounts, dynamic branch booking, digital tickets, walk-in service selection, and staff controls to call, arrive, cancel, or park tickets. Additionally, the platform must allow prioritizing appointments over walk-ins, email and SMS cancellation notifications, real-time SMS queue updates, customer appointment confirmations, and configurable audible notifications for called tickets. To be eligible, the bidder must be an onshore Canadian organization, and all work will occur offsite. Bidders must submit all questions by October 7, 2026. The contract period will last for one year. Bidders can submit proposals digitally through email or online, and the buyer seeks proposals regarding the budget.