Cloud-Hosted Media and Customer Feedback Dashboard Development Service

The City of Atlanta seeks qualified offerors to deliver a centralized, cloud-hosted Social Media and Customer Feedback Dashboard for the Hartsfield-Jackson Atlanta International Airport Customer Experience Division. The buyer requires an offsite, AI-enabled SaaS platform on Azure or AWS that daily collects, processes, and analyzes customer sentiment and engagement data across specified social media, review, and search platforms. Requested scope includes natural language processing, multilingual support for English and Spanish, automated daily syncs and secure API integration with Microsoft Power BI, automated trend reporting, role-based security, training, documentation, and ongoing support. Eligibility is limited to onshore US organizations. The solicitation uses a multi-step competitive sealed bidding process evaluated in phases: Phase I evaluates statement of qualifications and technical capability, while Phase II evaluates pricing and responsiveness among qualified offerors. Award will go to the most responsible and responsive offeror meeting eligibility requirements, including signed contracts, affidavits, and proof of insurance. Offerors must submit Phase I supplier questions in ATLCloud by September 30, 2026, at 12:00 PM EST, and final Phase I submissions by October 7, 2026, at 2:00 PM EST. A second question deadline follows on October 14, 2026, at 12:00 PM EST. The provided text states offerors must submit proposals for the budget and does not disclose a contract term.