What the buyer needs

AI summary

The government authority in Hilo, Hawaii, requires tele-ophthalmology consulting services. This includes providing care, specialty call coverage, and the necessary hardware and software for a tele-ophthalmology platform. Services will encompass implementation, training, and 24/7/365 real-time video consultations. The contract will also include telehealth consultations, networking support, and surgical handoffs for medical issues as requested. The contract period is for three years. All questions regarding this solicitation must be submitted no later than October 8, 2026.

Scope of work

24/7/365 Tele-Ophthalmology Consulting Services
On-call telehealth consultations, networking support, and surgical handoffs
Hardware and software for tele-ophthalmology platform
Integration with Electronic Health Record system (Epic)
Implementation, training, and Go-Live support
Monthly call schedule provided at least 40 days in advance
Entry of medical records and reports into Epic

How proposals are evaluated

Criterion	Weight / scoring
Firm’s Background, Qualifications & Past Performance	20%
Experience & Expertise of Staff / Key Personnel	30%
Proposed Method of Approach	20%
Cost Proposal	30%

Minimum qualifications

Onshore USA Organization Only
Minimum of two (2) years experience providing Tele-Ophthalmology Specialty Call Coverage Services for similar sized healthcare facilities
Adequately trained staff with proven expertise
Providers must maintain an unrestricted license to practice medicine in the State of Hawaii
Providers must maintain Board Certification by the American Board of Ophthalmology
Certification that no services, support, or data processing will be conducted offshore

Documents to include with your response

Proposal Transmittal Cover Sheet (Appendix A)
Acceptance or Notifications of Clarifications of General Conditions (Appendix B)
Standards of Conduct Declaration (Appendix F)
Technical Proposal (Schedule, Experience & Method of Approach)
Cost Proposal / Completed Compensation & Fee Schedule (Section 4.0)
Proposal Submission Checklist (Appendix E)
Key staff listing and certifications
Organizational chart showing reporting lines and authorities
Minimum of two (2) professional references for similar projects
Statement of intent to provide Certificate of Insurance within 5 business days of award notice

How to submit

Method: Electronic via BidNet Direct e-procurement system
Instructions: Submit via https://www.bidnetdirect.com/hawaii/hilomedicalcenter no later than Nov 2, 2026, 2:00 PM HST. Identify each file by its contents.