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Information Technology Managed Services

Houston, TexasTexas, USADue Monday, October 12, 2026
Client
Houston, Texas
RFP Number
ITES-11089
Posted
10/2/2026
Category
IT Services (Computer Maintenance and Technical Services)
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The government authority in Houston, Texas, requires a vendor to provide comprehensive information technology managed services, including network system maintenance, server upgrades, software support, help-desk services, and disaster recovery. The selected vendor must also manage offsite website hosting, 24/7 remote monitoring, hardware deployment, antivirus maintenance, and network device management from an offsite location. Only onshore United States organizations are eligible to submit proposals for this opportunity. Interested vendors must submit all questions by October 5, 2026, while the buyer is actively seeking proposals to determine the budget.

Key solicitation details

AI-extracted from RFP-26-12-Information-Technology-Managed-Services.pdf. Confirm against the original documents before bidding.

The Harris County Housing Authority is requesting qualifications and proposals from interested firms to provide Information Technology Managed Services. Services include maintaining network systems, servers, workstations, help-desk, software support, backups, security, disaster recovery, and printer support. Bidding is open to USA organizations only.

Issued by
Harris County Housing Authority
Advertised
September 28th, 2026
Post on HCHA Website
September 28, 2026
Questions due
October 5, 2026
Response to Written Questions
October 7, 2026
Proposals due
October 12, 2026 @ 2:00PM (CST)
How to submit
Electronic via email
Submission details
Emailed as a PDF attachment to Catherine Lamberg at [email protected] with specified subject line format. Attachments above 25MB will be rejected.
Place of performance
1933 Hussion St. Houston, Texas 77003
Insurance and bonding
Professional liability insurance with a single limit of $1,000,000 per occurrence and combined aggregate of coverage amounting to no less than $1,000,000. Waiver of subrogation required.
Funding
HUD

How proposals are evaluated

Experience and Organizational Capacity
Demonstrated ability to provide the required services
Fee Proposal/Cost15
Section 3 and MWBE program participation, experience and compliance5
Demonstrated ability in accomplishing work of similar nature

Scope of work

  • Manage maintenance of network systems, servers, and workstations
  • Provide software support and 24/7 remote monitoring
  • Provide help-desk support services and service ticket tracking system
  • Provide backups, security, and disaster recovery services
  • Provide remote access and on-site support
  • Provide printer support services and establish network printers
  • Maintain website active domain monitoring hosted offsite
  • Deployment of approved Microsoft patches and server OS/application upgrades

Minimum qualifications

  • USA Organization Only (Onshore)
  • Knowledge and experience with providing proactive IT Managed Services
  • Experience managing interaction with ISPs, third-party application developers/providers, and public housing authority IT vendors
  • Documented track record of successfully completing projects of similar type

Documents to include with the bid

  • Letter of Transmittal
  • Executive Summary
  • Related experience description and client references
  • Methodology/strategy to accomplish the scope of services
  • Fee Schedule
  • Section 3 Program experience and compliance
  • M/WBE Participation Form (Attachment B)
  • Conflict of Interest Questionnaire (Attachment A)
  • Certifications and Representations of Offerors for Non-Construction Contracts (Form HUD 5369-C) (Attachment E)
  • Form of Non-Collusive Affidavit (Attachment G)

Source and verification

Original source

Craxy AI summarizes this opportunity from the original listing and available solicitation documents. Confirm submission instructions and amendments with the issuing source before responding.

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