24x7 Odor Complaint Call Answering Services

The City of Los Angeles, Department of Public Works, LA Sanitation and Environment requires 24-hour odor complaint call answering services for the Hyperion Water Reclamation Plant. The requested scope includes 24/7 live operators to receive odor complaints, message dispatching, detailed complaint documentation, and offsite maintenance of retrievable digital records. Eligibility is restricted to onshore USA organizations with 24-hour call operations experience for regulatory compliance and 24/7 technical capabilities. Proposals must be submitted as PDF files via delivery or email and include all required attachments, such as a notarized declaration from an insurance carrier confirming the ability to obtain mandatory insurance coverage. A mandatory pre-proposal meeting is scheduled for November 12, 2026, at 10:00 a.m. PST, and all technical questions must be submitted in writing at least one week prior to this meeting. The proposed contract term is five years, and the established cost ceiling shall not exceed $19,314.00 per year or $135,198.00 total.