Malaysia - Omni-Channel Contact Centre Solution Subscription, Deployment, and Support Services

Talent Corporation Malaysia Berhad (TalentCorp) requires an omni-channel contact centre solution. The requested scope includes annual subscriptions, deployment services, system integration, ticket and case management, testing, go-live support, call routing, and ongoing maintenance. Only onshore Malaysia-based vendors are eligible to bid, and performance of the work will take place offsite under a one-year contract. Vendors must provide two pricing options in their commercial proposals, including one-time and recurring charges. Proposals must be submitted digitally via email or online by November 6, 2026, at 5:00 PM. TalentCorp will evaluate proposals based on vendor track record, technical setup, presentation feedback, and a pricing assessment. Submissions must include a proposed project schedule, an organization chart, key personnel resumes, a compliance statement, and a man-day rates schedule. Submitted pricing must remain valid for 180 days.