About this opportunity
AI summaryThe State of North Carolina Department of Health and Human Services is soliciting bids for Digital Experience (DX) software support services. The selected vendor must provide HCL Digital Experience Cloud Native Tier 1 term software licensing for 12 consecutive months, including manufacturer-provided Subscription and Support, covering up to 500,000 annual user sessions. The scope requires offsite performance and documentation identifying use rights across production, development, testing, staging, and disaster recovery environments. Only onshore USA organizations are eligible to bid. All questions regarding the solicitation must be submitted by October 30, 2026. Bids will be publicly opened on November 6, 2026, at 2:00 PM ET via Microsoft Teams. The awarded vendor must register for the Statewide E-Procurement Service within two business days of award notification and pay a 1.75% transaction fee on the total purchase order amount.
Buyer and opportunity details
- Client
- Department of Health and Human Services (DHHS)
- Solicitation No.
- 30-270121-ITD
Scope of work
- HCL Digital Experience Cloud Native Tier 1 term software licensing
- Twelve-month license subscription and associated Subscription and Support entitlement
- Entitlement of up to 500,000 user sessions annually
- Access to manufacturer-backed technical support for the entire subscription period
- Manufacturer-issued license entitlement confirmation
Minimum qualifications
- Must be registered in North Carolina E-Procurement system within two days after notification of award
- Must be current on all NC E-Procurement fees prior to submitting a response
- Must comply with E-Verify requirements of N.C.G.S. Chapter 64, Article 2
Documents to include with your response
- Signed Execution Page 1
- Vendor Utilization of Workers Outside U.S. Disclosure Statement
- Completed Vendor Readiness Assessment Report State Hosted Solutions
- Completed Section 4.0 Furnish and Deliver pricing table
Key dates
- Questions due
- October 30, 2026 at 04:00 pm Eastern Time
- Proposals due
- Friday, November 6, 2026 by 02:00 PM Eastern Time
- Offers publicly opened
- November 6, 2026 PROMPTLY at 02:00 PM ET
How to submit
- Method
- Electronic via the Ariba Sourcing Module
- Instructions
- Submit one signed original electronic offer via the Ariba Sourcing Module, combining Execution Page 1 with remaining pages into one unpassworded PDF.
Contract details
- Term
- One (1) year
- Place of performance
- Offsite