About this opportunity
AI summaryThe Hillsborough County Department of Corrections is soliciting proposals for a comprehensive Document and Case Management System to securely manage, store, retrieve, track, and report electronic records and case-related information. The selected vendor must provide a system supporting workflow automation, user access controls, and system integration, along with project plans, data migration, System Administration Procedures Manuals, and ongoing monthly status reports. The contract term is three years, and performance of the work will take place offsite. Only onshore US organizations are eligible to bid. Interested vendors must submit questions by November 12, 2026, and notification regarding attendance for a mandatory in-person or virtual meeting will be provided on October 30, 2026. Sealed proposals must be submitted in duplicate by mail or in person no later than November 30, 2026, at 10:00 AM EST, as fax and email submissions will not be accepted.
Buyer and opportunity details
- Client
- Hillsborough County Department of Corrections
Scope of work
- Provide a comprehensive Document and Case Management System
- Support workflow automation, system integration, and user access controls
- Provide a graphical user interface with consistent and intuitive navigation
- Provide online help functionality and clear error messages with corrective-action information
- Provide comprehensive System Administration Procedures Manuals
- Provide application dump files or log files for application crashes or system errors
- Provide a migration plan and monthly status reports throughout implementation
- Demonstrate system functionality supporting County-defined workflows
Minimum qualifications
- Must participate in mandatory 60-minute demonstration on November 6, 2026
- Bidder-owned or bidder-managed equipment shall not connect to the County network
Documents to include with your response
- TAB 1 – Responses to RFP Project Specifications
- TAB 2 – Certificate of Insurance
- TAB 4 – Pricing Sheet
- Bidder Certificate of Good Faith
- At least five (5) references
Key dates
- Bid Issue Date
- Tuesday, October 27, 2026
- Notification of Attending MANDATORY In-Person or Virtual 60-Minute Demonstration
- Friday, October 30, 2026, by 10:00 AM EST
- Order of 60-Minute Demonstration issued by County
- Friday, October 30, 2026, by 3:00 PM EST
- MANDATORY 60-Minute Demonstration from Each Vendor
- Friday, November 6, 2026, at 10:00 AM EST
- Submit Written Questions
- Thursday, November 12, 2026, by 10:00 AM EST
- Response to Questions, Addenda
- Thursday, November 19, 2026, by 3:00 PM EST
- Response Due Date
- Monday, November 30, 2026 by 10:00 AM EST
How to submit
- Method
- Sealed proposals submitted in duplicate
- Instructions
- Clearly marked as Request for Proposals – Document & Case Management System. Mail or deliver to Office of the Superintendent, Hillsborough County DOC, Attn: Joseph V. Costanzo, 445 Willow Street, Manchester, NH 03103. Fax and email submissions will not be accepted.
Contract details
- Term
- Initial agreement for three (3) years with up to two (2) additional one-year extensions.
- Place of performance
- 445 Willow Street, Manchester, NH 03103
- Insurance and bonding
- Comprehensive General Liability and Cyber Liability of $1,000,000 per occurrence/incident and $3,000,000 aggregate; Automobile Liability of $500,000 per person, $1,000,000 per occurrence bodily injury, $500,000 property damage; Professional Liability of $1,000,000 per occurrence and $3,000,000 aggregate; Worker's Compensation as required by law.
- Funding
- NH RSA 28:8-e
