ICT Support Services for Government Authority in Ireland

The government authority in Ireland requires a vendor to provide offsite ICT support services. The scope encompasses incident diagnosis and resolution, ticket management, Microsoft 365 and Azure administration, infrastructure monitoring, endpoint and identity threat detection, and telephone system management. Successful tenderers must handle personal data strictly according to the buyer's instructions. Eligibility is restricted to onshore Ireland organizations. Interested vendors can submit proposals digitally via email or online, though no specific submission deadlines or budget figures are provided.