24x7x365 Cloud-Based Ethics Case Management System and Hotline Reporting Services

Agency Energy requires a vendor to provide a 24x7x365 cloud-based ethics case management system and hotline reporting service. The requested scope includes operator-assisted call center services, a web-based reporting portal, confidential and anonymous reporting in English and Spanish, secure storage, automatic report transfers, role-based access controls, reporting and analytics capabilities, and implementation training. Work performance will be offsite, and optional artificial intelligence capabilities may be included. Only USA organizations (onshore) are eligible to bid. Personnel accessing agency information must pass background investigations and adhere to strict data security and cyber security requirements. A non-mandatory pre-bid meeting is scheduled for November 4, 2026, and all questions must be submitted by November 17, 2026. The contract term will be three years.