What the buyer needs

AI summary

National Technology and Engineering Solutions of NTESS, LLC (NTESS) requires a subcontractor to provide professional consulting, design, configuration, implementation, testing, deployment, and transition services using an Agile framework. The subcontractor will deliver enhancements to the initial Minimum Viable Product and implement additional modules for the ServiceNow Legal Service Delivery system, including task structures, milestone tracking, reporting, invoice management, automated document ingest, and workflow enhancements. Eligible vendors must be onshore within the United States and provide U.S. citizens to perform the work onsite in New Mexico. Assigned development and configuration personnel must possess active ServiceNow certifications such as CSA, CAD, or CIS and demonstrate relevant enterprise workflow experience. Candidates may submit proposals digitally via email or online.

Scope of work

Architecture and baseline configuration including Employee Center portal view and instance security
Litigation Matters enhancements including task checklists, milestone tracking, and invoice management
Advice and intake request forms and dynamic routing workflows
Ethics and Employee Relations module intake, processing, and workflow enhancements
Agreements and transactions updates for NDAs and Tech Transfer
Oversight and compliance workflows for threat management, FOIA, and cost allowability
Cross-module and external integrations including API integrations and email capture
Operational dashboards, metric views, testing, deployment packaging, hypercare, and knowledge transfer

Minimum qualifications

Personnel must be U.S. citizens
Personnel performing development or configuration must possess active ServiceNow certifications such as CSA, CAD, or CIS
Demonstrated experience implementing Legal Service Delivery or comparable enterprise workflows
Designation of a primary Point of Contact to serve as Delivery Manager

Documents to include with your response

Documentation and screening information necessary to obtain NTESS network and platform access
Design Decision Records
Finalized project plan, integrated schedule, and resource allocation
Documented user stories, functional requirement specifications, and accepted sprint backlog
UAT scripts and test cases
Release documentation, deployment runbooks, and job aids
Subcontractor Roadmap and recommendations summary