Crisis Call Diversion Services for Non-Emergent Police Mental Health Calls

The buyer seeks a vendor to provide offsite crisis call diversion services. The selected contractor must support police call takers and dispatchers by offering immediate de-escalation, rapport building, empathetic listening, and crisis intervention to individuals experiencing crisis over the phone. Duties include diverting non-emergent mental health-related police calls during predetermined service delivery timeframes, accessing provincial system navigation resources for referrals, and documenting every call within the vendor's system. Additionally, the vendor must ensure required personnel, company officers, and directors undergo security screening checks to obtain necessary security clearances. Only onshore Canadian organizations are eligible to bid. Bidders must submit questions through the OTP online messaging function prior to the deadline for questions. The preferred bidder must execute the final agreement in writing in the form attached to the solicitation.