24x7 Complaint Telephone Hotline Answering and Complaint Submission Service

The Ohio Department of Health seeks proposals for a 24/7 complaint telephone hotline answering and complaint submission service. The selected contractor must provide live attendants 24 hours a day, 7 days a week, 365 days a year to answer calls regarding complaints against healthcare facilities, input call details into a web-based form, maintain manual backup intake procedures, and provide weekly call reports. Eligible vendors must be onshore USA organizations with at least two years of experience conducting projects of similar size and scope. Inquiries run from November 2, 2026, until November 16, 2026, at 12:00 noon. Proposals must be submitted via OhioBuys by 3:00 p.m. on the stated deadline, which appears as November 19, 2026, or March 10, 2026. The contract will run approximately from December 15, 2026, through June 30, 2027, with an optional two-year extension. Evaluation awards points for firm fixed-price cost proposals, with up to 200 points for the lowest proposed cost, and the project committee will recommend award based on best value.