Queuing and Virtual Line Management System Implementation and Maintenance Services

The State of Tennessee Department of Safety and Homeland Security seeks a contractor to deliver queueing and virtual line management services under RFP 34901-01687. The required scope includes implementation, installation, configuration, and ongoing maintenance of a system that manages multiple service categories, tracks wait times, displays operational statistics across dashboards and monitors, and supports remote administrative access. Eligibility is limited to onshore United States organizations, which may include individuals, for-profit corporations, non-profit corporations, partnerships, joint ventures, or limited liability companies. Performance occurs offsite, and bidders must submit responses digitally via email or online. The deadline for questions is November 10, 2026, followed by a pre-bid meeting scheduled for November 13, 2026.