What the buyer needs
AI summaryThe buyer seeks an onshore USA organization to provide Dentrix Enterprise electronic dental record software and support services. The software must support core clinic operations, such as creating and storing clinical notes, scheduling appointments, managing clinical workflows, planning treatments, charting, integrating imaging, generating billing reports, and handling legacy dental records. The contractor must deliver annual help desk support along with remote and telephone technical assistance Monday through Friday from 6:00 a.m. to 6:00 p.m. All work must be performed offsite at the vendor's premises to support authorized users, maintain reporting functionality, and submit proposals for evaluation.
Scope of work
- Annual help desk support for Dentrix Enterprise troubleshooting, functionality, and issue resolution
- Software updates, patches, and new releases
- Replacement options for covered software components
- Remote and telephone technical support Monday through Friday from 6:00 a.m. to 6:00 p.m. MST
- User support for dental providers, clinic staff, and contract dental coders
- Technical issue resolution and update coordination with the Service Unit TPOC
- Clinical documentation, patient scheduling, clinic management, and coding and billing reports functionality
- Data security and privacy compliance, legacy data storage, and training resources
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Software Publishers). This is not this requirement's award history.
Recent similar awards: Department of Health and Human Services, NAICS 513210, performed in AZ
| Vendor and award | Value | Ends |
|---|---|---|
| DATARAY INC75H71225P00195 · DATARAY EQUIPMENT ANNUAL SOFTWARE MAINTENANCE - HOPI | $60,644 | Oct 4, 2027 |
| CLEAR CLOUD SOLUTIONS INC.75H71225P00182 · EMERGENCY MASS NOTIFICATION SYSTEM - PHOENIX AREA | $76,654 | Sep 30, 2027 |
| APPLIED SOFTWARE INC75H71224P00272 · MAMMOGRAPHY SOFTWARE SERVICES AT PIMC | $52,864 | Sep 30, 2027 |
| MORRIS SYSTEMS INCORPORATED75H71223P00166 · MORRIS MATERIAL MANAGEMENT SYSTEM. | $48,210 | Sep 30, 2027 |
| DFM HOLDCO INC.75H71223P00132 · PIMC FOOD MGT PRODUCT SOFTWARE AND LICENSING SUPPORT | $63,442 | Sep 30, 2027 |
Top vendors in this category: Department of Health and Human Services, NAICS 513210, since Oct 1, 2024
530 contract awards in this NAICS over the period.
- 1. PALANTIR TECHNOLOGIES INC.$19.2M
- 2. TRUVETA INC$5.8M
- 3. COTIVITI GOV SERVICES, LLC$4.7M
- 4. FOUR LLC$4.6M
- 5. LORENZ INTERNATIONAL LLC$3.9M
Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.