About this opportunity
AI summaryThe Regional Municipality of Waterloo requires comprehensive security services across its facilities. Contractors must supply qualified security coverage, guard hiring, and training in accordance with detailed regional procedures and specifications. Eligibility is restricted to Canadian onshore organizations. Proponents must submit proposals electronically through the Region of Waterloo's Bid System, including an online pricing table for the cost proposal, references, a signing page, and a technical submission limited to ten pages with up to twenty appendix pages. In addition, submissions require a digital or scanned bid bond of at least 10% of the estimated contract price. All questions must be submitted no later than November 16, 2026. The evaluation process assesses technical criteria prior to evaluating the cost proposal.
Buyer and opportunity details
- Client
- THE REGIONAL MUNICIPALITY OF WATERLOO
- Solicitation No.
- P2026-08
Scope of work
- In-building static guard coverage at Regional properties
- Dedicated housing and corporate mobile response units
- Fare Enforcement for ION Light Rail Transit
- Dispatch and Security Operations Center (SOC) coverage
- Emergency response to alarms, medical emergencies, and code responses
- Employee escorts and visitor/contractor sign-in management
- Customer service and handling calls for service
- Supply of level 3 ballistic vests and batons as required
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Understanding & Approach | 25% |
| Relevant Experience & Reference | 25% |
| Work Plan & Implementation Schedule | 10% |
| Training | 20% |
| Price | 20% |
Minimum qualifications
- Security personnel must be licensed under the Private Security and Investigative Services Act, 2005
- Security guards must be bonded
- Guards must complete annual Use of Force certification successfully
- Annual police clearance, vulnerable sector check, and police record check for guards
- Airport security clearance for guards working at Waterloo Region International Airport
- Guards must be fluent in English and familiar with Microsoft Office
- Subscription to the ISN Contractor Information Management System with a satisfactory rating
- Compliance with Accessibility for Ontarians with Disabilities Act (AODA) training requirements
Documents to include with your response
- Technical Submission
- Schedule of Prices / Completed Online Bid Form
- References
- Bid Bond (10% of bid amount)
- Signing Page
- Comprehensive Crime Insurance Bond (appendix)
Key dates
- Deadline for Questions
- November 16, 2026 at 4:00 PM Eastern Time
- Submission Deadline
- November 27, 2026 at 2:00:59 p.m. EST
- Contract start
- March 21, 2027
How to submit
- Method
- Electronic via the Region of Waterloo's Bidding System
- Instructions
- Submitted online at https://regionofwaterloo.bidsandtenders.ca/Module/Tenders/en. Proposals must not exceed 10 pages, excluding up to 20 pages of appendices. Cost proposals must be submitted strictly via the online pricing table.
Contract details
- Term
- Two (2) years commencing March 21, 2027 and ending March 20, 2029, with an option to renew for 3 additional one (1) year periods ending March 20, 2032
- Place of performance
- Regional properties across the Region of Waterloo, Ontario
- Insurance and bonding
- Bid Bond of 10% of bid amount; Performance Bond of 10% of bid amount; Comprehensive Public Liability and Property Damage Insurance; Owned and Non-Owned Automobile Liability Insurance; Comprehensive Crime Insurance Bond; WSIB Clearance Certificate.