About this opportunity
AI summaryThe City of Somerville seeks an onshore USA contractor to provide offsite, on-call utility billing assistance services on an as-needed basis. The requested scope includes billing, troubleshooting, and adjustment assistance, documenting procedures, training staff, and performing special tasks. The buyer estimates contract commencement on January 1, 2027, with completion on December 31, 2027, along with two optional renewal years. Interested offerors must submit one original sealed proposal package containing two separate sealed envelopes—one technical proposal and one price proposal—delivered to the Procurement & Contracting Services Department by November 18, 2026, at 2:00 PM EST. Inquiries and questions must be submitted no later than November 12, 2026, by 2:00 PM EST.
Buyer and opportunity details
- Client
- CITY OF SOMERVILLE, MASSACHUSETTS
- Solicitation No.
- 27-25
Scope of work
- Utility billing assistance
- Billing, troubleshooting, and adjustment assistance
- Documenting procedures
- Training staff
- Special tasks
- Day-to-day supervision, inspection, and monitoring of all work performed
- Submission of task-specific price proposals tied to specific scopes of work
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Factor 1: Technical and Management Experience | Not specified |
| Factor 2: Project Team Key Personnel | Not specified |
Minimum qualifications
- Project Manager/Professional has over 5 years of experience with Tyler
- Project Manager/Professional must have experience working in Massachusetts
- Demonstrated expertise and experience in utility billing assistance
- Successful Offeror must be an Equal Opportunity Employer
Documents to include with your response
- Cover Letter signed by an official authorized to bind the Offeror
- Non-Price Technical Proposal
- Price Summary Page / Price Submission Form
- Quality Requirements Form
- Somerville Living Wage Ordinance Certification Form
- Certificate of Signature Authority
- Reference Form (listing at least three relevant references)
- Acknowledgment of Addenda
- Supplier Diversity Certification (if applicable)
Key dates
- Release Date
- 11/04/2026
- Questions Due
- 11/12/2026 by 2PM EST
- Proposals Due
- 11/18/2026 by 2PM EST
- Anticipated Contract Award
- 12/01/2026
- Est. Contract Commencement Date
- 01/01/2027
- Est. Contract Completion Date
- 12/31/2027
How to submit
- Method
- Sealed hard copy/delivery service or online via BidExpress.com
- Instructions
- Submit one sealed package containing two separate sealed envelopes (Envelope 1: Non-Price Technical Proposal with 1 original and 1 electronic copy on USB drive in PDF format; Envelope 2: Price Proposal with 1 original and 1 electronic copy on USB drive) delivered to Somerville City Hall, Procurement & Contracting Services, 93 Highland Avenue, Somerville, MA 02143; or submit online via Bidexpress.com. Email is not acceptable.
Contract details
- Term
- Estimated 01/01/2027 to 12/31/2027, with two optional renewal years exercised at the sole discretion of the City
- Insurance and bonding
- Awarded Vendor must comply with insurance requirements as stated in Section 4.0; provide new certificates of insurance at least 10 calendar days prior to expiration; certify compliance with G.L. c. 152 (Workers Compensation); furnish insurance certificate sample post-award.