About this opportunity
AI summaryIntegral Care seeks proposals for a Software as a Service solution covering incident management, audit management, and risk assessment and response. The platform must provide customizable reporting, third-party audit organization and collaboration, automated risk scoring, task tracking, and offsite hosting within the United States. Eligible proposers must be USA-based organizations holding applicable licenses or certifications and cannot be debarred or held in abeyance from federal or state contracts. Proposals must be delivered via email attachment in a single PDF file alongside Attachment D and Attachment E by January 8, 2027, at 5:00 PM CST. Proposers must submit all questions to [email protected] by December 7, 2026, at 5:00 PM CST. The contract term spans up to three years with an estimated budget of up to $100,000 per contract year.
Buyer and opportunity details
- Client
- Integral Care
- Solicitation No.
- IC-RFP-2027-003
Scope of work
- Software as a Service suite covering Incident Management, Audit Management, and Risk Assessment and Response modules
- Incident Management module for customizable incident reporting, routing, investigation, and analytics
- Audit Management module to organize third-party audit requests, processes, deliverables, corrective action plans, and external auditor collaboration
- Risk Assessment and Response tool with automated inherent and residual risk scoring and task/project tracking
- Single sign-on (SSO) integration with Microsoft Azure
- Data migration from legacy system to achieve full implementation and go-live no later than November 1, 2027
- Data hosting, storage, processing, and backup strictly within the United States
- Provision of ongoing technical support and service level agreement compliance
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Signed Attachment C Assurances Document | Pass/Fail |
| Functional capabilities and requirements matrix (Section IV and Attachment E) | Not specified |
| Pricing and Total Cost: implementation costs, annual fees, and transparency in pricing (Section VII and Attachment D) | Not specified |
| Security, privacy, and compliance controls, and U.S. data location (Section V) | Not specified |
| Experience and References: background in like industry, case examples, and professional references (Section I) | Not specified |
| Total Possible Points | 100 points |
Minimum qualifications
- Currently licensed/certified, where applicable, to provide the Services
- Not currently held in abeyance or barred from the award of a federal or state contract
- Must store, process, and back up data exclusively within the United States
- Demonstrated experience providing similar services to behavioral health, local governments, or healthcare organizations
Documents to include with your response
- Proposal prepared in the specified format and sequence (Sections I – VII)
- Attachment C – Assurances Document (signed, original)
- Texas Ethics Commission Form CIQ (if required)
- Attachment D – Pricing Sheet
- Attachment E – Functional Requirements Response Matrix
- Proposer latest annual audit report and audited financial statements for past three (3) years
- Proposer latest Dun & Bradstreet report
- Certificate(s) of Insurance
- Current SOC 2 Type II report, HITRUST certification, GovRAMP/TX-RAMP status, or equivalent attestation
- Implementation plan, timeline, SLA, and key personnel resumes
Key dates
- RFP issued
- Wednesday, November 4, 2026
- Question Submission Deadline
- Monday, December 7, 2026, 5:00 PM CST
- Responses to questions posted
- Monday, December 14, 2026
- Proposal Submission Deadline
- Friday, January 8, 2027, 5:00 PM CST
- Evaluation and scoring
- January 11 – 22, 2027
- Anticipated contract commencement
- on or about April 1, 2027
- Project kickoff, discovery, and requirements confirmation
- April 1 – 30, 2027
- Full implementation and go-live
- No later than Monday, November 1, 2027
- Proposal validity expiration
- Monday, May 10, 2027
How to submit
- Method
- Electronic mail attachment
- Instructions
- Submit via email to [email protected] addressed to Attn: Director of Procurement with subject line 'IC-RFP-2027-003 [Proposer Legal Name] – Proposal'. Must be provided in a single PDF format file together with completed Attachment D and Attachment E in the format provided.
Contract details
- Term
- Initial term of one (1) year with two (2) optional one-year renewal periods, up to a total potential contract term of three (3) years.
- Estimated value
- Up to $100,000 per Contract year, for an estimated maximum of up to $300,000 over the full Contract term.
- Insurance and bonding
- Successful Proposer(s) shall maintain insurance in not less than specified amounts per policy year: underwritten by an acceptable insurance company, naming Integral Care as additional insured (excluding personal auto liability) with notice of cancellation/change.