About this opportunity
AI summaryThe City seeks a contractor to deliver software, integration, configuration, training, and support to operate a parking mobile payment application for its paid on-street and off-street parking locations. The selected vendor will configure an administrative portal, support city branding, develop practical test plans, integrate with enforcement systems including Genetec for handheld and vehicle-based workflows, and maintain compliance with Payment Card Industry Data Security Standards. Only Canadian onshore organizations are eligible to bid, and the work will be performed offsite. Proponents may submit proposals digitally by email or online. All questions must be submitted no later than November 12, 2026. The City will evaluate submissions using criteria that include experience, reputation, resources, and a statement of departures to identify the most advantageous proposal.
Buyer and opportunity details
- Client
- City of Surrey
- Solicitation No.
- 1220-030-2026-056
Scope of work
- Implementation and transition plan from contract award through production launch
- Configuration of App, administrative portal, parking locations, zones, rates, rules, user roles, notifications, and branding
- Integrations with GTechna, Genetec, and other applicable parking systems
- Interface specifications, technical documentation, and integration support
- Role-based training and reference materials for City personnel
- Customer-facing information to support launch and transition activities
- Ongoing hosting, maintenance, upgrades, customer support, and administrative support
- Ongoing reporting, revenue remittance, and reconciliation support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Experience, Reputation and Resources | Not specified |
| Technical Proposal (Goods and Services / Time Schedule) | Not specified |
| Financial Proposal | Not specified |
| Statement of Departures | Not specified |
Minimum qualifications
- Demonstrated ability to meet mandatory functional and technical requirements before go-live
- Compliance with applicable Payment Card Industry Data Security Standard (PCI DSS)
Documents to include with your response
- Schedule C - Form of Proposal
- Schedule C-1 - Statement of Departures
- Schedule C-2 - Proponent's Experience, Reputation and Resources
- Schedule C-3 - Proponent's Technical Proposal (Goods and Services)
- Schedule C-3-1 - Technical and Functional Requirements Response
- Schedule C-4 - Proponent's Technical Proposal (Time Schedule)
- Schedule C-5 - Proponent's Financial Proposal
Key dates
- Issuance Date
- November 5, 2026
- Questions due
- November 12, 2026
- Proposals due
- 3:00 p.m., local time November, 19, 2026
How to submit
- Method
- Electronic via email
- Instructions
- Submit in a single pdf file delivered by email to [email protected]. Maximum file size is 10Mb.
Contract details
- Insurance and bonding
- Commercial general liability insurance on an occurrence basis and automobile liability insurance on all vehicles owned, operated or licensed in the performance of the agreement.
