About this opportunity
AI summaryThe City of Lakeway seeks proposals for ongoing information technology support services to prevent significant downtime and maintain municipal systems. The selected contractor must provide specialized technical expertise, Tier 2/3 escalation support, managed-service tools, operational capacity, and 24/7 monitoring of business-critical services, network connectivity, servers, switches, firewalls, and access points. Work will occur primarily remotely with a minimum on-site requirement of one day per week, alongside a one-hour remote response time for Priority 1 incidents. Only onshore United States organizations may bid. Proposers must attend a pre-bid conference on November 12, 2026, submit all questions by November 17, 2026, and deliver proposals digitally via email or online, as well as in physical letter-size format with dividers. The contract period will run for one year.
Buyer and opportunity details
- Client
- CITY OF LAKEWAY
- Solicitation No.
- RFP-27-1002
Scope of work
- 24/7 monitoring of servers, switches, firewalls, access points, network and internet connectivity, and business critical services
- Network and firewall administration, patch management, and backup administration
- Tier 2/3 technical escalation support and help desk services
- Baseline cybersecurity support, tactical threat identification, remediation, and vulnerability assessments
- Enterprise-grade remote monitoring and management platform provision and maintenance
- Evaluation and assessment of municipal processes and information systems for optimizations or replacements
- On-site service a minimum of one day per week and one-hour remote response for Priority 1 incidents
- Optional advanced cybersecurity services and PCI compliance configuration support
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Qualifications, expertise, certifications, and relevant municipal experience | 25% |
| Co-managed service approach, methodology, and integration | 20% |
| Technical and infrastructure capabilities | 15% |
| Cybersecurity, resiliency, and CJIS support | 15% |
| Total Required Cost | 25% |
Minimum qualifications
- Must have been in business for at least five (5) years providing Technology Services
- Must have significant measurable experience providing managed IT services to organizations comparable in size and complexity
- Must have experience in all Microsoft technologies
- Sufficient size and depth of management, resources, and staff to support services
- Personnel supporting the City must submit to FBI CJIS records checks, fingerprinting, and pass background checks
- Registered with the Secretary State of Texas
Documents to include with your response
- Transmittal Letter signed in permanent ink
- Table of Contents
- Documentation of Qualifications, Certifications, and Experience (including 3 past contract references)
- Approach and Methodology Description
- Technical and Infrastructure Capabilities Statement
- Cybersecurity and CJIS Support Details
- Completed Cost Summary Form and supporting pricing documentation
- Conflict of Interest Questionnaire (Form CIQ)
- Form 1295 Certificate of Interested Parties
- Vendor Affidavit – Code of Ethics
Key dates
- Advertise / Post RFP
- 11/5/2026
- Pre-Proposal Meeting
- November 12, 2026 10:00 a.m. CST
- Question Due
- 11/17/2026
- Responses/Addenda Issued (if applicable)
- 11/19/2026
- Proposal Due Date/Proposal Opening
- November 24, 2026 2:00 p.m. CST
How to submit
- Method
- Sealed hard copy written proposals
- Instructions
- Deliver to City of Lakeway City Hall, 1102 Lohmans Crossing, Lakeway, TX 78734. Must be enclosed in a sealed container marked with RFP No. 27-1002. Printed on letter-size paper, maximum 30 pages, tabs dividing sections, sequential Arabic numerals, no metal-ring hardcover binders.
Contract details
- Term
- One (1) year commencing on the official notice to proceed, with three (3) optional one-year renewal periods.
- Place of performance
- Lakeway, TX (remote and on-site at City of Lakeway facilities)
- Insurance and bonding
- Coverage from a Texas-licensed insurer with City of Lakeway listed as Additional Insured: $1,000,000 per occurrence / aggregate for Commercial General Liability, Business Automobile Liability, and Professional Liability (Errors & Omissions). Statutory Workers Compensation required. Certificate due within 10 days of notice of award.