In-Custody Communications and Related Digital Services and Platforms Information

King County seeks industry and market information regarding in-custody communications and related digital services and platforms for the Department of Adult and Juvenile Detention. Requested platform capabilities include resident voice calling, video visitation, accessibility-specific communication services, digital messaging and mail, resident tablets, administrative and investigative monitoring tools, payment processing, and system integrations. The County is assessing integrated, modular, and multi-vendor approaches to inform a potential future procurement, and no contract will be awarded directly from this request. Interested suppliers must register in the King County E-Procurement Supplier Portal and submit responses via email to the Contract Specialist. The County will not use submissions to evaluate future bids or proposals, and participation will not impact a vendor's standing to compete in future solicitations. The deadline to submit responses is November 26, 2026, at 2:00 PM Pacific Time, with questions due by email no later than seven days prior.