Cloud-Based Customer Queue and Appointment Management System

The buyer seeks a vendor to provide and host a cloud-based customer queue and appointment management system to replace outdated queuing methods. The fully web-based platform must modernize service delivery across in-person and virtual channels, enable mobile or remote check-in, offer real-time wait visibility, and support check-in via QR codes, kiosks, and mobile devices. Additionally, the system must deliver emergency alerts, advanced operational analytics, and IT support for integrations to help reduce waiting times, cancellations, and no-shows. Only onshore USA organizations are eligible to bid, and the work will be performed offsite. Prospective vendors may submit proposals digitally by email or online, and the buyer is currently looking for proposals regarding budget details.