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RFP opportunity

Enterprise Email and SMS Digital Communications Software Platform

Submission deadlineNov 20, 2026See documents for time and submission instructions
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About this opportunity

AI summary

The buyer seeks a vendor to provide an enterprise email and SMS digital communications software platform to support statewide public communications, marketing, outreach, education, engagement, and customer relationship activities across its divisions, programs, facilities, and locations. The software must facilitate email and SMS campaign creation, scheduling, distribution, reporting, and automation, while offering a visual editor, mobile-responsive templates, audience segmentation, and a centralized public subscription homepage. Eligibility is restricted to onshore USA organizations, and the work will be performed offsite. Vendors may submit responses digitally by email or online, and proposals must identify all applicable SMS-related fees and charges as the buyer is currently looking for proposals.

Buyer and opportunity details

Client
The Department

Scope of work

  • Enterprise email and bulletin distribution services
  • Monthly wireless messaging services
  • Support for 1,359,953 total subscribers across the database
  • Management of 131 active topics and 67 email templates
  • Access configuration for 36 total administrators with varying permissions
  • Proposed pricing structure accounting for usage-based factors and growth

Documents to include with your response

  • Cost Proposal
  • Proposed pricing structure identifying all associated costs and growth thresholds

How to submit

Instructions
This same amount must be provided within the system too

Contract details

Term
a year
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