City and County of San Francisco RFI for 9-1-1 Call Handling System

The City and County of San Francisco Department of Emergency Management requests information to evaluate commercially available, proven 9-1-1 Call Handling Systems and Call Processing Equipment solutions. The required solution must feature redundant components, support text-to-9-1-1 language translations, provide configurable audible ringing options, and utilize a verified High certification cloud service provider for cloud-native deployments. Bidders must be USA onshore organizations, and any bidder that had call processing equipment removed from an installation within the last five years due to technical issues is ineligible. Respondents must provide pricing models using the CalOES Contract Cost Workbook, architectural details, and three to five references from public safety agencies. Vendors must email all questions to [email protected] and deliver responses on a USB drive with separate files per section by 5:00 pm PT on the Response Due Date.