Fire Incident Reporting (NERIS) System and Replacement ePCR Software

The City of Irving seeks proposals for a comprehensive fire incident reporting system that supports the National Emergency Response Information System (NERIS) and replaces electronic Patient Care Reports (ePCR) software. The requested scope includes NERIS-compatible data capture, validation, submission, correction, quality assurance, KPI dashboards, property loss value tracking, data migration, implementation, configuration, training, integration, maintenance, and ongoing customer support. The system must also support field documentation on desktop and mobile devices, along with optional mobile features, analytics, and cost-recovery capabilities for ePCR. Only onshore United States organizations are eligible to bid, and the work will be performed offsite. Proposers must register and submit proposals online through the city's IonWave portal no later than the date and time indicated in the solicitation, with all questions due by November 23, 2026. Submissions must be priced in US dollars and cents, and proposals exceeding $100,000 must include the required state verification and discretionary disclosure forms.