What the buyer needs
AI summaryHamilton County Purchasing, on behalf of the CMSNet Agencies, seeks proposals for CMSNet managed desktop and help desk services under Request for Proposal Number 070-26. The selected vendor will deliver end-to-end managed services across hardware and software in the end-user computing environment, including incident response, request fulfillment, device lifecycle management, security compliance, end-user support with an on-site presence, SaaS application support, and hybrid or cloud migration assistance. Only onshore USA organizations are eligible to bid for this one-year contract, with performance occurring offsite. Offerors must submit electronic proposals via B2Gnow or deliver sealed paper proposals to the Hamilton County Purchasing Department in Cincinnati, Ohio, by 11:00 AM EST on December 10, 2026. A pre-bid meeting is scheduled for November 18, 2026, and all questions are due by November 23, 2026. Submissions must include required forms such as the Registration Form, Proposal or Bid Form, Personal Property Tax Form, Cost Sheet, at least three references, and key personnel resumes.
Scope of work
- End-to-end managed services for hardware and software in the end-user computing environment
- Hardware maintenance, support, troubleshooting, and component replacement
- Software and firmware maintenance and support including hybrid/cloud environments and SaaS applications
- Cybersecurity and compliance adhering to CJIS Security Policy, HIPAA, and CIS Critical Security Controls
- Disaster recovery and business continuity planning and annual testing
- Helpdesk operations providing staffed onsite service during business hours and 24x7 support outside business hours
- Onsite staffing including a Team Leader and Desktop Support Engineers
- Comprehensive service transition plan and execution
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Offeror's proposal best meets or exceeds the County's specifications, requirements, and timelines | Not specified |
| The cost of proposed products, goods, and services | Not specified |
| Stage Two Review Points Grand Total | 100 |
Minimum qualifications
- Expertise in hybrid and cloud environments (Azure, AWS, or equivalent)
- Capability of supporting SaaS applications and integration with identity management (Azure AD, SSO)
- Compliance with CJIS Security Policy, HIPAA, and CIS Critical Security Controls
- State of residency and national criminal history record checks and fingerprinting for onsite personnel
- Completion of role-based CJIS Security Awareness Training and Ohio LEADS testing/certification for personnel with CJI access
- Not debarred, suspended, proposed for debarment, or declared ineligible in SAM
- Anti-nepotism policies in place
Documents to include with your response
- Registration Form
- Proposal or Bid Form
- Personal Property Tax Form
- Surety Bond Form (if applicable) or certified check
- Cost Sheet (Attachment A)
- Vendor Security Assessment
- Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP)
- Proposed Transition Plan
- At least three (3) references and listing of all Hamilton County Departments served
- Warranty Against an Unresolved Finding for Recovery (notarized)
How to submit
- Method
- Electronic proposals through B2Gnow or sealed paper proposals mailed or hand-delivered
- Instructions
- Electronic via https://hamiltoncountyohio.gob2g.com/ or sealed paper delivered to Issuing Officer at Hamilton County Purchasing Department, Room 507, 138 East Court Street, Cincinnati, Ohio 45202. Must reference RFP# 070-26.