What the buyer needs
AI summarySt. Charles County, Missouri, requests proposals for a Microsoft Configuration Manager managed services provider to deliver offsite environment administration, health monitoring, and workstation and server management support. The selected contractor will support Microsoft Intune and co-management, handle application packaging and deployment, manage software updates and patching, and provide a client operational dashboard. Eligibility is restricted to onshore United States organizations to perform the work under a one-year contract term. Bidders must submit questions by November 18, 2026. Submissions require one signed original, one signed copy, and an electronic copy on a USB storage device in a sealed envelope, although digital submission via email or online is also noted.
Scope of work
- Monitor and maintain Configuration Manager environment, site health, components, database health, and client communications
- Maintain Configuration Manager Current Branch versions, hotfixes, and supported configurations
- Provide management and patching support for County Windows workstations and Windows Servers
- Support Microsoft Intune functions directly related to SCCM, endpoint management, and co-managed Windows devices
- Package, modify, test, deploy, update, supersede, and retire application packages
- Manage and support Microsoft software updates, patch management schedules, and compliance reporting
- Provide a County-accessible operational dashboard consolidating visibility across SCCM, Entra ID, status, and security controls
- Deliver regular service reports, metrics, and knowledge transfer to County Information Systems staff
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Proposed Pricing | 10 |
| Total Potential Points | 100 |
Minimum qualifications
- Demonstrated experience supporting enterprise Microsoft Configuration Manager environments
- Demonstrated experience with Microsoft Intune and SCCM/Intune co-managed Windows devices
- Experience with Windows workstation and Windows Server patching through Configuration Manager
- SCCM troubleshooting experience
- Experience with Microsoft Entra ID and Microsoft 365 administration
- Experience providing managed services to organizations with complex Microsoft environments and formal change-management requirements
- No outstanding amounts due from prior County contracts and no delinquent Federal, State, or Local taxes, fees, or licenses
Documents to include with your response
- Proposal Response Form / Certifications by Offeror signed in blue ink
- Pricing Page
- Exception Sheet
- Subcontractor identification and letters of commitment signed by subcontractors
- Notarized Affidavit of Work Authorization
- E-Verify Memorandum of Understanding (MOU) signature page
- Copy of veteran friendly employment policy
- Audit Clause for Contracts form (Exhibit H)
- Non-Disclosure Agreement (Exhibit I)
How to submit
- Method
- Sealed hard copy and electronic copy on USB
- Instructions
- Submit one signed original, one signed copy, and one electronic copy on a USB storage device in a sealed envelope marked RFP #26-120 for Microsoft Configuration Manager - Managed Services Provider to St. Charles County Finance Department, 201 North Second Street Room 541, St. Charles MO 63301. Signatures and notations must be in blue ink or typewritten.