What the buyer needs
AI summarySmart Workforce Center seeks quotes from individuals or public or private organizations for computer network system administration and technical support services. The selected contractor will support offices in Shasta, Trinity, Siskiyou, and Del Norte Counties, covering hardware, software, network maintenance, firewalls, standard and site-to-site VPNs, off-site backups, website hosting and administration, and SharePoint and email management. The initial contract term spans January 1, 2027, through December 31, 2027, with two optional one-year renewals. Bidders must submit one signed quote in PDF format by email to [email protected] by November 27, 2026, at 5:00 p.m. PST, and questions must be emailed by November 5, 2026, at 5:00 p.m. PST. Evaluation factors include relevant experience, service capabilities, coverage and emergency response, and price, with award intended for the qualified respondent offering the lowest evaluated total cost.
Scope of work
- Administration, maintenance and security of computer networks servicing multiple specified site locations and cloud phone system
- Troubleshooting and maintenance of firewalls, WAN connections, VPNs, computer hardware, software, servers, and peripherals
- Evaluation, analysis, and recommendations for purchasing hardware and software, including annual software licensing reviews
- Providing staff technology assistance and new equipment orientation as requested
- Travel to multiple sites across Shasta, Trinity, Siskiyou, and Del Norte Counties
- Website hosting, design, maintenance, and administration
- Email and SharePoint administration
- Providing off-site backups for all locations and procurement research for hardware and software
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Relevant Experience and Ability to Perform | Not specified |
| Ability to provide required coverage, support schedule, emergency response, and service scope | Not specified |
| Price (lowest evaluated total cost for base year and renewal periods) | Not specified |
Minimum qualifications
- Relevant experience administering and maintaining computer networks, including systems analysis and security
- Ability to provide technical support services and meet service requirements across all stated offices
- Relevant training, education, certifications, and technical qualifications of personnel performing work
- Capability to provide own vehicle, tools, and equipment for maintenance, training, and administration
Documents to include with your response
- Signed quote in PDF format
- General Description including business name, address, primary contact, and designated service deliverer
- Written summary or résumé demonstrating relevant experience, technical qualifications, and service capabilities
- Professional references (optional)
- Plan of Work detailing service coverage, support hours, response times, and limitations
- Clear price quote covering monthly/annual base pricing, renewal pricing, transition/setup fees, and hourly rates
- Time Frame statement of service schedule and support availability
- Drug Free Workplace certification
How to submit
- Method
- Instructions
- Submit one signed quote in pdf format via email to [email protected]