What the buyer needs
AI summaryThe Town of Truckee is issuing a Request for Information to identify businesses, firms, vendors, and nonprofit organizations interested in managing its seasonal e-bike share program. The town seeks qualified assistance to deliver day-to-day operations, maintenance, daily rebalancing, customer service, and marketing needed to support and expand the Truckee BCycle system. Only USA-based organizations are eligible to participate. Interested parties must submit electronic responses to [email protected] by November 30, 2026, at 5:00 pm, and direct all questions to [email protected] by November 20, 2026.
Scope of work
- Annual station installation in mid-late May and decommissioning in late October
- Daily operations
- Routine, annual, and emergency maintenance and repairs
- Daily re-balancing and battery recharging or swapping
- Customer service and hotline support
- Marketing, outreach, and local sponsorship support
- Public right-of-way management to prevent and remove sidewalk hazards
- Storage and maintenance space provision or identification
Minimum qualifications
- Demonstrated experience operating and maintaining public bike share, e-bike share, or comparable shared-mobility systems
- Staff, vehicles, tools, facilities, and local or regional partnerships needed to provide dependable seasonal service
- Ability to actively track, monitor, and balance bike inventory from sunrise to sundown
- Robust maintenance program including a user hotline to address immediate needs and pick up disabled bikes
- Proven ability to promptly remove bicycles left on sidewalks that impact the public right of way
Documents to include with your response
- Written responses to Section H: Requested Information
- Company and Team Background information
- Operations, Maintenance & Customer Service descriptions
- Program Growth, Marketing, and Community Access strategies
- Operating Model and Financial Information including estimated costs
How to submit
- Method
- Instructions
- Submit electronically to the email specified in the submittal instructions; do not submit additional materials beyond responses to Section H questions.