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Enterprise Resource Planning System Installation, Migration, Maintenance, and Support Services

Buyer
Village of Western Springs
Place of performance
Village of Western Springs, Illinois
Submission deadline
Dec 10, 2026

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What the buyer needs

AI summary

The Village of Western Springs seeks an experienced, qualified consultant to install, migrate to, and provide ongoing maintenance and support for an Enterprise Resource Planning (ERP) system. The selected vendor will replace the existing ERP system and address hosting architecture, licensing, subscription and maintenance plans, and data migration and portability. Only onshore USA organizations are eligible to bid, and the work will be performed offsite. Vendors must submit all questions no later than November 20, 2026, and submit proposals digitally via email or online at or before 10:00 AM on December 10, 2026. The Village will process the RFP under the competitive bidding selection process for professional services in Section 1-13-6 of the Village Code and enter into a professional services agreement with the selected consultant. The Village is currently looking for proposals and has not specified a budget.

Scope of work

  • Installation and deployment of a modern Enterprise Resource Planning (ERP) system
  • Data migration and portability from existing Tyler MUNIS system
  • Integration with Microsoft Entra ID, Exchange Online, and ESRI ArcGIS Online
  • Customer portal for permit applications, contractor registration, and electronic payments
  • Statement of Work with project timeline and as-built digital documentation
  • Multi-level training for Village staff
  • Ongoing technical support, maintenance, and software upgrades with SLAs

Minimum qualifications

  • Experienced, qualified consultant
  • List three (3) similar deployments completed within the last five (5) years
  • Maintain a current, valid Village business license
  • Maintain all applicable certifications, licensure and training

Documents to include with your response

  • Transmittal letter under the title Response to RFP
  • Description of Proposed System
  • Scope of Work for Initial System Deployment Project
  • Maintenance and Support Plan
  • Preliminary project schedule and tentative start date
  • Project Budget and Maintenance Proposal in a separate, sealed envelope
  • Certificates of insurance prior to Effective Date

How to submit

Method
Thumb drive and sealed envelope
Instructions
One (1) electronic copy on a thumb drive in PDF and a separate sealed envelope marked Project Budget and Maintenance Proposal delivered to the Village Clerk's Office, 740 Hillgrove Avenue, Western Springs, Illinois 60558. Emailed proposals will not be considered.
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