What the buyer needs
AI summaryThe Los Angeles County Sheriff’s Department seeks a vendor to provide parking citation processing services, system implementation, and citation management. The scope includes software and hardware installation, programming modifications, testing, training, service call tracking, and processing both electronic and hand-written citations. The contractor must also manage citation collections, deposit funds into a deposit-only banking account, provide payment methods, and support automated notices, DMV holds, and administrative hearings. Only onshore organizations based in the United States are eligible to bid, and work may be performed onsite or offsite. The department will hold a mandatory pre-proposal conference on December 3, 2026, and requires all questions by December 17, 2026. The resulting contract will run for four years, with pricing requested through proposals.
Scope of work
- Centralized, web-enabled PCPS System with real-time access and data management
- Field equipment including handheld electronic ticket-writer devices, mobile printers, and five ALPR systems
- Processing of electronic and hand-written parking citations (minimum 276,000 per year)
- Electronic payment processing via Fidelity National Information Services (FIS), IVR, and Pay-by-Web
- Automated notices, correspondence, special collections, and DMV data interfaces
- Point-of-Sale customer service centers, daily collections, and deposits to County banking account
- Indigent installment payment plan administration pursuant to California Assembly Bill No. 503
- System maintenance, 24/7 technical support, help desk, and staff training programs
Minimum qualifications
- Onshore (USA Organization Only)
- Compliance with the most current PCI-DSS standards
- 21st Century Act (Check 21 Act) capability for check processing
- Trained and qualified staff in assigned tasks
Documents to include with your response
- Exhibit B (Parking Citation Processing Services (PCPS) Requirements Response Matrix)