What the buyer needs
AI summaryThe City of Los Angeles Community Investment Department seeks proposals from eligible onshore organizations to operate FamilySource Centers. Operators will provide a continuum of social services, case management, financial coaching, housing stability services, and outreach to low- and moderate-income families with children up to age 17, focusing on housing stability, financial security, and academic achievement, while ensuring language access for English Language Learners. A non-mandatory pre-proposal conference will take place via Zoom on December 1, 2026, from 10:00 AM to 11:30 AM PST, and an optional Notice of Intent to Submit Proposal is due December 18, 2026, at 5:00 PM PST. Proposers must email questions by December 30, 2026, at 5:00 PM and submit final proposals through CID’s Smartsheet Portal by January 6, 2027, at 5:00 PM PST. The City will select the proposer with the highest score based on the RFP criteria that also satisfies all City contracting requirements. The contract runs for one year from July 1, 2027, through June 30, 2028, with four one-year extension options and an estimated budget of $1,500,000 per site.
Scope of work
- Operate a neighborhood-based FamilySource Center (FSC) one-stop center.
- Provide case management, financial coaching, and housing stability services.
- Deliver Solid Ground homelessness prevention and emergency financial assistance.
- Provide multi-benefit screening and free Volunteer Income Tax Assistance (VITA).
- Offer child watch program, youth academic support, and college corner services.
- Coordinate and provide immigration status workshops for hard-to-reach populations.
- Establish and operate a Community Organizer/Ambassador program with five to ten ambassadors.
- Provide meaningful language access in threshold languages for English Language Learners.
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Demonstrated Ability | 30 points |
| Program Design | 45 points |
| Facility Location and Suitability | 5 points |
| Cost Reasonableness, Leveraged Resources and Financial Viability | 20 points |
Minimum qualifications
- Hire minimum 100% FTE Director, 50% FTE Supervising Case Manager, and two 100% FTE Case Managers.
- Case managers must be high school graduates with minimum four years experience with vulnerable populations.
- Hire minimum 100% FTE Financial Coach (certified or high school graduate with four years experience).
- Hire minimum 100% FTE Housing Stability Advisor with two years housing case management experience.
- Hire minimum four 50% FTE college corner staff, one Lead Community Organizer, and two Intake workers.
- Pay all FSC staff a minimum of $22 per hour.
- Provide 20 hours annually of staff training.
- Facility must be leased and tenant improvements completed by June 30, 2027.
Documents to include with your response
- Attachment 1 - Proposal Checklist
- Attachment 2 - Application Form
- Attachment 4 - Compliance Documents (Forms 50, 55, Non-Collusion Affidavit, etc.)
- Attachment 12 - Proposed FSC Facility
- Attachment 14 - RFP Budget Forms #2-7
- Attachment 15 - RFP Budget Form #8 Position Description
- Equal Benefits Ordinance / First Source Hiring Ordinance Affidavit (on RAMP)
- Disclosure Ordinances Affidavit (on RAMP)
- Iran Contracting Act of 2010 Compliance Affidavit
How to submit
- Method
- Electronic via CID's Smartsheet Portal
- Instructions
- Submit in PDF format only through CID's Smartsheet Portal; narratives limited to 25 pages, 12-point font, numbered pages. Online compliance forms must be submitted on RAMP.