What the buyer needs

AI summary

The buyer needs timely, professional interpreter and written translation services for individuals and groups with limited English proficiency or who are deaf or hard of hearing interacting with county services. The requested scope includes pre-scheduled and on-demand on-site interpreter services including ASL, 24/7 over-the-phone interpreter services, video remote interpreter services with the vendor supplying all required equipment, and written translations. Translation coverage encompasses ASL, Russian, Spanish, ten preferred languages including Burmese, Chinese, and Vietnamese, specific dialects such as Mam and Q’eqchi’, and all other available languages. Eligibility restricts participation to USA organizations. Vendors perform the work both onsite and offsite. The buyer seeks proposals for the budget and requires vendors to submit all questions no later than October 1, 2026.

Scope of work

On-site/In-person interpreter services, including ASL
Over-the-phone interpreter services available 24 hours per day, 7 days per week
Video remote interpreter services with proposer providing required equipment
Written professional translation for required, preferred, and less common languages and dialects

How proposals are evaluated

Criterion	Weight / scoring
Proposed Services Offered	35 points
Required Languages: American Sign Language (ASL), Russian, Spanish	25 points
Preferred Languages	20 points
Less Commonly Available Dialects	15 points
Strategy for Attendance and Timeliness	15 points
Qualifications and Experience	50 points
Cost Control – Billing Medicaid/Local CCO	25 points
Cost Proposal	90 points

Minimum qualifications

Two years experience managing Health Care Interpreter and Translation Services
Two years experience managing Court Interpreter and Translation Services
Must provide a list of a minimum of three agencies currently utilizing services
US-based organization with all written translation services conducted within the United States
Compliance with House Bill (HB) 2359 (2022) regulations

Documents to include with your response

Proposal Form (Attachment A)
Cost Proposal Submission Form (Attachment B)
Affidavit of Trade Secret (Attachment C, optional)
Proposed Price Agreement Modifications (Attachment D, optional)

How to submit

Method: Electronic via the Marion County Procurement Collaboration Portal
Instructions: Submit via portal in two searchable PDF files: proposal content (max 25 pages) and additional documentation/attachments.