Fixed-Route and Microtransit Operations Management Service

The government authority in Spartanburg, SC needs full-service operation and management for its separate fixed-route bus and microtransit public transportation systems. The selected contractor operates and maintains the city-owned fleet and manages day-to-day service delivery. Required scope includes employing drivers, dispatching, providing customer service, managing technology and fare collection, and delivering planning, marketing, branding, and grant support. Additionally, the contractor provides trip booking, complaint resolution, accessibility assistance, dynamic routing, real-time passenger information, data security, and website content. The city retains vehicle ownership and policy authority. Eligible bidders must be onshore within the USA, and the contractor performs work onsite. The buyer requests proposals for the budget and offers a five-year contract period. Key dates include an optional pre-submittal meeting on October 14, 2026, and a final question submission deadline of October 30, 2026.