Passenger Intercept Survey Services

The Canadian Air Transport Security Authority (CATSA) requires passenger intercept survey services at designated Canadian airports. Collected data will measure passenger experience, support operational and communications initiatives to calculate the Customer Satisfaction Index, and support performance measurement programs. Only Canadian suppliers are eligible to submit proposals for this offsite work. The resulting non-exclusive contract has an estimated value of $2,947,000 for a five-year duration, plus five one-year extension options. Proposals may be submitted in English or French. While there are no mandatory technical requirements, proposals will undergo supplier eligibility, rated technical evaluation, financial evaluation, and final certifications with due diligence. Bidders must submit all questions and proposals online through the MERX Electronic Bid Submission system at www.MERX.com. The opportunity uses an Open Tendering process governed by the Canadian Free Trade Agreement.