Oneida County Employee Assistance Program Implementation and Optional SAP Services

Oneida County is seeking a vendor to provide a full-service employee assistance program (EAP) to approximately 1,600 employees and their household members, with a tentative implementation date of January 1, 2027. The required scope includes 24-hour telephone coverage by qualified clinicians, in-person and phone assessments, referrals, case monitoring, supervisor training, employee orientations, work trauma support, return-on-investment reporting, and optional Substance Abuse Professional services. Performance will be offsite, and eligible proposers are restricted to USA-based onshore organizations. Proposers must complete Exhibit A with available services and applicable rates. Quoted rates and services must remain valid for at least two years, with three years preferred and an option to extend up to five years. Applicants must provide a pricing structure, a sample billing format, an overview of EAP services, and four client references, preferably municipalities. Written questions are due no later than November 30, 2026. Proposals will be evaluated on management, experience, scope of services, program administration, and cost, considering merit, balance of cost, timeliness, quality, technical suitability, and economic diversity.