About this opportunity
AI summaryThe City of Jacksonville seeks proposals from qualified contractors to provide employment background screening services on an as-needed basis for full-time, part-time, and temporary new hires, rehires, and volunteer coaches. The selected vendor must deliver a reliable criminal record check system capable of searching state and federal courts across all fifty states for misdemeanors, felonies, and comparable crimes, performing services offsite following completed employee consent. Eligible bidders must be onshore USA organizations with at least five years of experience providing employment background checks, required accreditation, and specified insurance. The City will evaluate submissions for responsible and responsive proposals that include all required documents, and questions must be emailed to Mercedes Bibbs at [email protected] by 5:00 PM EST on November 16, 2026. The contract term runs for 42 months from approximately January 1, 2027, through June 30, 2030, with city options for up to two additional one-year extensions.
Buyer and opportunity details
- Client
- The City of Jacksonville
Scope of work
- State and federal criminal background checks covering misdemeanors and felonies
- Consent forms meeting legal requirements
- NEOGOV integration for background check requests and results transmission
- Three work-day turnaround time for requests and return of background checks
- Monthly reports and interactive dashboard showing total number of checks performed
- Ongoing training, administrative support, and communications for City administrators
- Employment and reference verification
- Professional license verification and driver license checks
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| Cost | 15% |
| Demonstrated relevant and successful experience | Not specified |
| Use of secure, encrypted computerized systems | Not specified |
| Industry references showing positive relevant experience and ratings across | Not specified |
| Industry reputation and past performance | Not specified |
Minimum qualifications
- Meet the minimum insurance requirements
- At least five (5) years experience providing employment background check services
- Adequate technical resources or capability to obtain them during performance
- Necessary experience, accreditation, organization, and technical skills
- Proven and satisfactory record of performance for other municipalities, jurisdictions, or organizations
- Ability to meet required schedule for completing services
- Include equal opportunity employment/subcontracting policy or program
- Ability to integrate with NEOGOV
Documents to include with your response
- Attachment 1 Fee Schedule / Exhibit 2 Service Rate Schedule Form
- Letter of Interest
- Description of Qualifications and Experience
- Applicable individual and corporate North Carolina licensing and/or certification information
- Organizational chart of key project personnel and brief resumes
- List of similar projects managed within the last two years
- List of approximately three (3) applicable local government references
- Documentation verifying certifications pertaining to duties
- Sample background check from firm
- Equal opportunity employment/subcontracting policy or program
Key dates
- City issues RFP
- October 30, 2026
- Question and Answer Period Closes
- 5:00 PM (EST), November 16, 2026
- City posts all questions and answers by Addendum
- November 18, 2026
- Responses Due (Submission period ends)
- November 30, 2026, by 4:00 PM (EST)
- Services shall begin approximately
- January 1, 2027
How to submit
- Method
- Sealed proposals mailed
- Instructions
- Mail to Mercedes Bibbs, Human Resources, City of Jacksonville, 815 New Bridge Street Jacksonville, NC 28540. Submissions must be no more than twenty pages.
Contract details
- Term
- Forty-two (42) months from date of award, with options to extend for up to two (2) additional one-year periods.
- Place of performance
- Jacksonville, NC / Offsite
- Insurance and bonding
- Worker's Compensation, Comprehensive General Liability, Professional Errors and Omissions Liability, Automobile Liability, and Umbrella Liability. City must be named as additional insured on General Liability, Auto Liability, and Umbrella policies.