About this opportunity
AI summaryCarlsbad Municipal Schools requests proposals from U.S. organizations to provide contracted IT technician staffing services across more than eight district campuses and facilities. The selected vendor will supplement the internal technology team with on-site technical support ranging from entry-level help desk to advanced infrastructure support, resolving hardware, software, and network issues while supporting instructional technology and documenting work in a ticketing system. Offerors must submit written questions and an acknowledgement form by November 6, 2026, at 2:00 PM MST. Proposals must be uploaded as a single electronic file via BidNet Direct by December 1, 2026, at 2:00 PM MST, accompanied by required appendices, three references, an insurance commitment, a background check plan, and a firm hourly cost proposal. The evaluation committee will recommend an award based on the proposal most advantageous to the district rather than lowest cost alone, with an initial contract that may be renewed annually for up to three additional school years.
Buyer and opportunity details
- Client
- CARLSBAD MUNICIPAL SCHOOLS
- Solicitation No.
- 2026-2027-01
Scope of work
- Provide contracted IT technician staffing services across district campuses and facilities
- Deliver on-site technical support ranging from entry-level help desk to advanced network and infrastructure support
- Diagnose and resolve hardware, software, and network issues across district devices and systems
- Support classroom technology, student and staff devices, and instructional software
- Document work performed via ticketing system
- Provide tiered staffing coverage across required labor categories
How proposals are evaluated
| Criterion | Weight / scoring |
|---|---|
| References and Past Performance | 20 points |
| Experience and Qualifications | 25 points |
| Response Time/SLAs | 15 points |
| Staffing Plan and Technical Approach | 25 points |
| Personnel Management and Compliance | 15 points |
Minimum qualifications
- No specific IT certifications are required
- Clearance of background check consistent with standard New Mexico public school requirements prior to working on-site
- Verification of Form I-9 employment eligibility for all personnel authorized to work in the United States
Documents to include with your response
- Cover Letter
- Appendix B: Letter of Transmittal
- Appendix C: NM Employees Health Coverage Form
- Appendix D: Campaign Contribution Disclosure
- Appendix E: Conflict of Interest / Debarment & Suspension
- Appendix F: Statement of Confidentiality
- Appendix G: Signature Page
- Appendix H: Cost Proposal Form
- Background Check Compliance Plan
- Proof of required insurance coverage or written commitment
Key dates
- RFP Issued
- October 30, 2026
- Deadline to Submit Acknowledgement Form
- November 6, 2026
- Deadline to Submit Questions
- November 6, 2026 @ 2:00 PM (MST)
- Response to Questions
- November 9, 2026
- Proposal Due Date
- December 1, 2026 @ 2:00 PM (MST)
- Proposal Evaluation
- TBD
- Contract Award
- TBD
How to submit
- Method
- Electronic via BidNet Direct
- Instructions
- Submit at https://www.bidnetdirect.com/new-mexico/carlsbad as one uploaded file containing all required documentation, not exceeding 75 single-sided pages total.
Contract details
- Term
- January 20, 2027, through June 30, 2027, with up to three (3) additional one-year renewal terms ending June 2030.
- Place of performance
- Carlsbad Municipal Schools' 8+ campuses and facilities in Carlsbad, NM
- Insurance and bonding
- CMS must be named as an additional insured and certificate holder on all applicable policies; CMS reserves the right to require a performance bond.